Eric Phann

Hi there! My name is Eric. I’m a data scientist with an affinity for language. My research and professional interests are somewhere within the intersection of technology and linguistics.

Feel free to reach out to me on LinkedIn or by email with any questions or inquiries! 😊

Senior AI Solutions Consultant

Jan 2026 - Present · Wells Fargo

• Natural Language Processing (NLP) Analyst
• Contact Center as a Service (CCaaS)
• Chief Operating Office (COO) Team

Business Support Manager

Feb 2025 - Jan 2026 · Bank of America

• Business Operations, Global Information Security (GIS)
• Business Support, Asian Leadership Network - Charlotte
• Volunteer & Business Support Lead, 1BAC Building Leaders

Technology Analyst Program (TAP)

Jul 2023 - Feb 2025 · Bank of America

• Business Operations, Global Information Security (GIS)

Applied Technology Program (ATP)

Feb 2022 - Jul 2023 · Bank of America

• Business Operations, Cybersecurity Technology (CST)

M.S. in Data Science & Business Analytics

2023 - 2025 · University of North Carolina at Charlotte

Graduate Certificate in Applied Linguistics

2023 - 2025 · University of North Carolina at Charlotte

B.S. in Computer Science

2019 - 2023 · University of North Carolina at Charlotte

B.A. in Spanish

2019 - 2023 · University of North Carolina at Charlotte

Minor in Japanese

2019 - 2023 · University of North Carolina at Charlotte

Journal Articles

2022; George Shaw Jr, Devaki Nadkarni, Eric Phann, et al.; Separating Features From Functionality in Vaccination Apps: Computational Analysis; JMIR Formative Research 6 (10) e36818

2023; Eric Phann; La casa de las flores: a case study of Queer Mexican representation in millennial telenovelas; Niner Commons, Spanish Honors Thesis

Linguistics Papers

2025; Eric Phann; Latinx y latine: exploración del lenguaje inclusivo, la latinidad y la resistencia queer y trans; SPAN 6001: Ideología Lingüística en Áreas Hispanohablantes (Dra. Concepción Godev)

2025; Eric Phann; Approaches to machine translation for low-resource languages; TRAN 6000: Machine Translation & Artificial Intelligence (Dr. Jeffrey Killman)

2025; Eric Phann; Linguistic inequality in large language models (LLMs); ENGL 6127: Seminar in Language, Culture, and Society (Dr. Pilar Blitvich)

2024; Eric Phann; Digital immersion: Exploring language learning and video games; ENGL 6163: Understanding Language Learning / Mind, Identity, and the Sociocultural World (Dr. Elizabeth Miller)

2023; Eric Phann; Cambodian heritage children’s literature; ENGL 5075: Cognitive Linguistics of Children’s Literature (Dr. Ralf Thiede)

2023; Eric Phann; Arca and queer latinx futurisms; LATM 4350: Queer & Trans Latinx Studies (Dr. Andrea Pitts)

CharlotteEatz

A virtual assistant / chatbot prototype using an agentic RAG architecture to simplify dining.

Voice Sentiment Analysis

An experiment to evaluate various approaches to voice sentiment classification.

Video Game Super-Resolution

Deep learning approaches to super-resolution upscaling for video game images.

Access Recommendation Model

Graph neural network (GNN) architecture to improve access provisioning and identity governance.

eCFR Title 12

Fine-tuned name-entity recognition (NER) models for dense banking and regulation texts.

Recipe Relevancy

Manually labelling Reddit comments from r/Cooking for training binary classification.

Search for Movie Plots

Experiment comparing algorithms for searching for movie plots from Wikipedia.

• 🎮 Video games
• 🌏 Learning languages
• 🍴 Trying new foods